Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible, your item must be:

In the same condition you received it (unworn/unused, with tags, in original packaging)

Accompanied by a receipt or proof of purchase

To start a return, email us at threadline@armanbrands.com. If approved, we’ll provide a return shipping label and instructions. Returns sent back without approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect. We’ll work quickly to resolve the issue.

Exceptions / Non-Returnable Items

We do not accept returns on:

Perishable goods (food, flowers, plants)

Custom or personalized items

Personal care goods (beauty, hygiene)

Hazardous materials, flammable liquids, or gases

Sale items or gift cards

If you have questions about your specific item, reach out to us.

Exchanges

The fastest way to exchange is to return your item and place a new order once the return is approved.

European Union 14-Day Cooling-Off Period

If your order ships to the EU, you have 14 days to cancel or return for any reason. Items must be unused, with tags, and in original packaging.

Refunds

Once your return is received and inspected, we’ll notify you. If approved, a refund will be issued to your original payment method within 10 business days.
Please note, it may take additional time for banks/credit card companies to post refunds. If more than 15 business days have passed, contact us at threadline@armanbrands.com